Training, Service & Support

Technology is complicated. Dara AV makes it easy to use.

Upgrading or installing new AV systems in your space can be overwhelming. From choosing an AV integration firm you can trust to learning how to use your new AV systems, stepping into new technology territory can be scary. Dara AV is here for you every step of the way.

Once the project is complete, calibrated, and tested, we won’t leave you standing there staring at a rack of equipment you may not know how to use. We’re here to help.

Control System Training for You and Your Team

When you work with Dara AV, you’re never on your own. First, we’ll train your staff to use the equipment to the degree they need to. This could mean knowing how to change the channel on screen 3 in the VIP room from an iPad mounted behind the bar, or shutting down all but the security systems at night. We’ll explain everything you and your staff need to know, and leave you with notes for reference to train new employees or jog your memory on features and functions you don’t use often.

If you’ve invested in a control system, we’ll show you how to set scenes – and show you the difference between changes you can make yourself and when you need a certified programmer. Depending on the system you buy, you’ll be surprised by how much flexibility you have as the end-user. It’s our job to make sure you know how to get the most out of your control system.

Fortunately, today’s control system touch screens are designed to be intuitive and user-friendly – especially with the right programmers behind them.

A large part of our job is just getting you comfortable with the systems and helping you find and install the right apps on your mobile devices. We want you to be comfortable operating your new systems to achieve everything you want in your venue.

Just like the audio video systems we design and install our training is completely customized to meet your needs and your comfort level.

24/7 Support

What if you blow a speaker above the bar the night before the big game or Sunday’s service? Don’t worry. We’re here to help. You can reach us virtually any time for emergency service.

We’ll do our best to troubleshoot remotely, but if we need to send out a truck, we won’t hesitate. It’s part of our promise to you. We want you to be happy with your AV systems not just the day or week they’re installed, but months and years down the line.

We don’t forget our customers – and hope you won’t hesitate to call us for assistance, even if your warranty has expired. We’ll do our best to make it right and get your systems back to performing as well as the day we installed them.

For the best in service and support, call Dara AV for your next audio visual integration project.